Despite your best efforts, accidents can happen while your trucks are on the road. It could be an accident with another motor vehicle or a mechanical problem that leaves you stranded on the side of the road. In these situations, you need a heavy-duty towing service to get your truck moving again.
Anyone with internet access can see that the market is crowded with towing companies, but you can’t just call a towing company in an emergency. Not all towing companies are created equal and you need to know how to tell the best from the rest.
Positive reviews and recommendations
One of the easiest ways to get a real feel for how a towing company treats its customers is to look at the reviews on their social media pages and website. A company’s online reputation is a good indicator of how effective it is at providing services.
Although reviews give you a general idea of what a company is like, they should always be viewed with caution. A tow truck company may try to artificially inflate their positive reviews, so make sure you don’t blindly trust them when making your decision. There are many fake reviews out there, but if you have an eye for detail, you can avoid them.
equipment and expertise
Not all towing companies offer the same services. Some specialize in heavy towing, while others are more adept at roadside assistance. As a customer, you are responsible for understanding the towing company’s line of service before hiring them. And if you can, dig a little deeper and try to find out the diversity of their fleet and the skill levels of their technicians.
It’s a huge plus for any towing company to have the necessary tools and modern equipment needed for safe and reliable towing and roadside assistance. You can have peace of mind knowing your truck is safe from scratches, dents and other road hazards on its journey from A to B.
security and reliability
When you call a tow truck for help because you’re pulled over (or your truck’s broken down on the freeway), you need to be able to trust them to be there when they say so. No delays. No excuses. If you hired a towing company that didn’t arrive on time, you’d better look for another service provider next time.
Above all, a towing company must offer its customers and the vehicles they transport the highest level of safety and protection. When towing a vehicle, there is often a high risk. You need a towing company with a reputation for getting the job done without breakdowns.
Don’t take chances with a company that operates only during normal business hours.
Heavy duty towing services are often called upon in the event of an accident or an unfortunate traffic emergency, meaning time is of the essence.
If you need to be towed in the middle of the night or are stranded on the road because of a tragic breakdown, you don’t want to wait. In such a dangerous situation, delays can have fatal consequences. You need to make sure your towing company gets to you when you need it most. A towing service that cannot react to such circumstances quickly has no reason to exist.
Most people who call a tow truck are stuck and don’t have time to shop around to compare rates. Some towing companies take advantage of the situation, but a good towing company does not. They recognize that not everyone can afford the price quoted and are willing to offer alternative options where possible.
In order to get a fair price in the event of towing, do a price comparison of towing companies in your free time and find out which one offers the best value for money. While the best towing companies out there aren’t going to be cheap, they shouldn’t be ridiculously expensive either.
Professionalism and good customer service
Nothing is more important than feeling comfortable with the heavy-duty towing service that you entrust your vehicle to. Checking reviews online will give you some insight into the company and their services, but you should also trust your gut.
One of the things to look out for when hiring a trucking service is how they treat you on the phone as this often reflects how your experience with them will be. Stay away from those who sound disinterested on the phone, and if you’re feeling taken advantage of, it’s probably because you are. Look for a towing service that respects you and is happy to help. The last thing you want is for someone to take advantage of you in your moment of need.
Jeremy Keller leads the content marketing team at Elite Towing, a local, family-run business in Casa Grande, Arizona that serves both residential and commercial clients. In his free time, he enjoys taking photos and making drone videos.